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Community guidelines

Hello, thank you for joining the conversation in the SP Energy Networks customer community!

The SP Energy Networks customer community is an online space designed for you to interact with us and with each other. We hope that you will take part in the discussions, surveys and polls, and are happy that you want to share your thoughts on our community. Before you get involved, we kindly ask that you follow these simple guidelines to make the community an inclusive place for everyone to share their opinions.

How we moderate

The SP Energy Networks community will be moderated by the team at Explain Market Research during their business hours (Monday-Friday, 8:30am-5:00pm). All comments will be moderated, to make sure that everyone gets the best possible experience when interacting on the community.

All comments and posts will be reviewed as soon as possible during working hours, and those made on a weekend or outside of office hours will be reviewed during the next working day. If any SP Energy Networks community member chooses not to adhere to the guidelines, their comments may be deleted, and they could risk being banned from the community.

Posting comments and engaging with others

We strongly encourage you to be open and honest in your comments. We want you to share your opinions, whether they are positive or negative. Try to follow up your discussion threads and comments where appropriate and engage with other members who respond to you.

Post in the right area

Posting in the right areas of the SP Energy Networks community will make it easier for others to respond to your comments. Carefully choose which ‘Discussion’ to post in.

When posting a comment please be aware that the SP Energy Networks community is designed as a space for you to share your experiences of the services we provide and your ideas and opinions for how we can improve in future.

Respecting each other

All comments, whether positive or negative are welcomed on the SP Energy Networks community. However, we do ask that all members respect each other. Any language that is insulting towards others on the SP Energy Networks community or elsewhere is unacceptable. This includes abusive or offensive comments that degrade race, religion, gender, age or abilities. We also politely ask you not to swear in your posts.

Please avoid writing anything likely to cause offence to another member. We encourage healthy debate but also expect our members to show consideration and respect to the beliefs and opinions of others.

Please try not to react or respond to deliberately inflammatory messages. If you feel it necessary you can report the post to a moderator using the message form on the ‘Contact Us’ section of the site, or the ‘flag as inappropriate’ section on each post.

Content standards 

Any posts or links containing inappropriate, profane, defamatory or illegal material, or anything that would constitute a violation of these guidelines or Terms and Conditions will be deleted.

As a general guide please don’t post any of the following:

  • Sexually explicit, racist, threatening, rude, or abusive comments
  • Pornographic language, material, or images
  • Comments encouraging illegal activity or violence
  • Comments about religion or politics
  • Derogatory or threatening personal comments
  • Anything likely to identify an individual (personal data)
  • Any links to a blog, Facebook page, Twitter account or similar online footprint
  • Spam (see below)
  • Links to images.

Members can flag anything inappropriate to the moderator using the message form on the ‘Contact Us’ section of the site, or on individual comments using the ‘flag as inappropriate’ option.

Plain English

Please use plain English so that other members can understand your comments.


The experiences, ideas and opinions posted on the SP Energy Networks community are those of individual members. We cannot guarantee the accuracy of information posted by our customers.

People who work at Explain will participate in conversations and provide accurate information and answers to questions as needed. You will be able to see who these people are as they will have the company details in their profile name and bio.

Protect your privacy

We recommend that you refrain from posting anything that would be likely to identify you or another user as an individual, including your full name, addresses, home or mobile phone numbers, passwords, credit card numbers, copies of private emails or messages and any private images of yourself.

We advise against posting links to your blog, Facebook page, Twitter account or similar online footprint.

In the interests of protecting your privacy all members have usernames. You are free to choose whatever you like. When choosing your username remember that all other members in the SP Energy Networks community will see this when you post comments, unless you choose to post anonymously.

No commercial activity or advertising

The SP Energy Networks community may not be used for commercial activity. Promoting, commenting on or linking to any commercial activity is not allowed.

Posted comments or links to products, services, commercial marketing, advertising or other such sites including gambling, trading and bidding websites (e.g. eBay) will be removed.

Be a legitimate user

We expect you to be a legitimate user and ask you to not:

  • Use an alias or create more than one account.
  • Use proxy servers (e.g. layeredtech, ev1servers and others).
  • Allow others to use your account.
  • Use another person’s account

No spam

If you post the same message multiple times across the SP Energy Networks community, they will be removed by the moderators. Please post your message in the most appropriate section of the community for your topic.

Posting any spam such as advertisements, promotions, junk mail, chain letters, or any other commercial solicitation is not allowed on the SP Energy Networks community

What should I do if I find something offensive or inappropriate?

If you see anything on the SP Energy Networks community you think shouldn’t be there you can report the post to a moderator using the message form on the ‘Contact Us’ section of the site, or the ‘flag as inappropriate’ section on each post. The moderation team at Explain Market Research will look into this and take appropriate action.

Thank you, we hope you enjoy the SP Energy Networks customer community.