SP Energy Networks own and operate the electricity transmission and distribution network in central and southern Scotland and the distribution network in Cheshire, Merseyside, North Wales and North Shropshire. As the network operator we maintain and repair the electrical equipment and network assets that transport electricity to around 3.5 million homes and businesses. SP Energy Networks works hard to ensure we maintain security of electricity supplies to all of our customers.
We operate in a regulated environment where our regulator Ofgem sets targets covering a five year period. Our assets and transmission and distribution licenses are owned by three wholly owned subsidiaries:
- SP Transmission Ltd
- SP Distribution Ltd
- SP Manweb plc.
These act as an integrated business unit, with the aim of outperforming our regulatory targets and implementing our investment strategy to expand the network.
Our Connections Business, SP Network Connections Ltd, is also part of SP Energy Networks offering a wide range of bespoke utility services serving an impressive client list and expertly satisfying property developers and contractors.
Our key drivers are:
- Health & safety of our employees, contractors and the public
- Maintaining security of supply
- Improving customer service
- Delivering capital investment to modernise the network and connect new customers
- Delivery of the Energy Policy
What is an online community?
An online community is a social media platform which brings together a number of SP Energy Network customers offering the opportunity to engage with SP Energy Networks and each other. It is a private community and invite only, being that members have to be invited and approved to gain access to the community; it is not open to all like Facebook.
Why does SP Energy Networks have an online community?
We have an online community to allow us to engage with customers like you on a variety of subjects. By collecting your feedback, opinions and perceptions in the community through a series of topics, discussions, surveys and polls we can assess how you feel about the service we offer our customers. One of our key objectives is to improve customer service, which we do by listening to our customers and making improvements where it matters to you. Once we understand how you feel we are performing, we will build any improvement initiatives into our operating plans.